This pattern relies on the ability to turn existing products or services into digital variants, and thus offer advantages over tangible products, e.g., easier and faster distribution. Ideally, the digitization of a product or service is realized without harnessing the value proposition which is offered to the customer. In other words: efficiency and multiplication by means of digitization does not reduce the perceived customer value.
How they do it: CDNow, a pioneering Internet retailer of CDs, started exploring streaming services initiatives after being acquired by Bertelsmann Group in 2000. After being acquired by Amazon two years later, it was absorbed into Amazon.com.
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How they do it: Traditionally, encyclopedias were publications spanning many invididual book volumes, and were out of date within a short time after publication. Wikipedia contributed to the demise of Britannica’s publishing model and medium: The 2010 version of the 15th edition, which spans 32 volumes and 32,640 pages, was the last printed edition; digital content and distribution has continued since then. In 2005, Nature published a peer review comparing 42 science articles from Encyclopædia Britannica and Wikipedia and found that Wikipedia’s level of accuracy approached that of Britannica.
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How they do it: Cewe digitized the process of creating and ordering individualized products, utilizing your own fotos. Through their website, customers can create their products remotely at anytime and have them shipped to their home.
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How they do it: Amazon’s first product category was books. The value proposition of having an online book store is the possibility to offer the customer a greater choice than any book store.
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How they do it: As one of the first webmail services, Hotmail was a pioneer in digitizing traditional postal communication. It enabled users to set up a virtual inbox and send and receive email messages using the internet.
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